ALL BOOKINGS BY TELEPHONE ONLY:
call 01248 410 607
When the site is open the booking office is open 7 days a week:
- 9am to 1pm and 2pm to 5pm low/mid season
- 9am to 1pm and 2pm to 7pm in high season
- The office is closed from 1pm to 2pm
An answer machine will take messages when the office is busy or closed.
Bookings: Out of season (Nov, Dec, Jan, Feb and March) the telephone may be answered but all messages left will be answered within 48 hours.
INFORMATION NEEDED BEFORE YOU TELEPHONE – we will need to know the following information:
- Number of adults (18+)
- Number of children (including babies)
- Number of pets
- Number of vehicles
- Size of unit, maximum length and width including any pods, porch or awning
BOOKING TERMS & CONDITIONS
Before booking please read the campsite terms and conditions to make sure that this is the right campsite for your holiday.
PAYMENT and DEPOSIT:
A deposit or full payment is required on booking.
A booking will only be confirmed upon receipt of a payment.
1 - 5 night booking requires payment in full of pitch fees for duration of stay.
6 - 9 night booking requires a £140 deposit or payment in full of pitch fees if total is less than £140.
10 nights or more booking requires a 50% deposit. OFFERS - full payment is required on booking.
Any outstanding balance is payable on arrival or arrival due date if arrival is delayed or cancelled.
No refund for none or a later day arrival, cancellation or early departure. We recommend that you take out holiday insurance to cover for any loss due to a cancellation.
If you wish to transfer or change any dates booked, 7 days notice is required and a £25 administration fee. Any transfer or change of dates must be in the same year of the original dates booked and only if we have the availability to accommodate your request.
BANK HOLIDAY WEEKENDS:
Any booking that includes a Bank Holiday weekend must book for the Friday, Saturday and Sunday nights.
EASTER weekend needs be a 4 night booking which can either be from the Thursday night before Good Friday OR book an early arrival 1/2 day on Good Friday - any time from 9am (instead of arriving after 2pm) and a late departure 1/2 day on the Monday - any time up to 6pm (instead of departing by 11am).
During the summer school holidays, including the half term in May, you can book 1, 2, 3 or 4 nights if we have the available space
between bookings or free spaces a few days or a week before your intended arrival date.
This is because during high season in summer there is a minimum booking policy of 5 nights.
All payments are to be paid over the telephone or in person.
We accept most Debit and Credit cards.
No fee for using a Debit card.
A 2% fee is added to a Credit card payment and any overseas Debit card.
Sorry but no cheques accepted.
Only sent on receipt of a stamped addressed envelope.
All pitches are pre-allocated before arrival and are around the edges of the fields with the national fire regulation break of 6 metres (20 feet) between all units.
A particular pitch or pitches can be requested and we will make every effort to meet your requirements, but cannot guarantee any request especially in high season.